Privacy Policy

1. Introduction

At Serio, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our services, including our business infrastructure builds, CRM setups, and AI integration tools.

2. Information We Collect

We collect information that you provide directly to us through forms, booking tools, and communications:

• Contact Information: Name, email address, phone number, and social media handles.
• Project Details: Business goals, timeline, budget, and specific infrastructure needs.
• Communication Data: Content of your messages, inquiries, and transcripts from our AI text or voice agents.
• Technical Data: IP address, browser type, and usage patterns collected via cookies and similar technologies.

3. How We Use Your Information

We use the collected data to provide and improve our services, including:

• Responding to inquiries and scheduling strategy calls.
• Building and managing your custom business infrastructure.
• Qualifying leads and projects through our AI-driven intake flows.
• Sending requested resources and marketing communications (where permitted).
• Improving our website performance and user experience.

4. AI and Automation

Serio utilizes AI voice and text agents to facilitate communications and qualify project leads. These interactions may be recorded and processed to improve the quality of our service and to accurately capture your project requirements. By using these features, you acknowledge and consent to this processing.

5. Information Sharing

We do not sell your personal information. We share data only with trusted service providers who assist us in operating our business (e.g., hosting, CRM, email, and payment processors) or when required by law.

6. Your Rights and Choices

You can opt-out of marketing communications at any time by using the "unsubscribe" link in our emails. Depending on your location, you may have rights to access, correct, or delete your personal data. Please contact us through our website for any such requests.

7. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Disclaimer

This Privacy Policy is provided for general informational purposes and does not constitute formal legal advice. We recommend reviewing these terms with legal counsel to ensure they meet your specific regulatory requirements.